Explain why you need the data
Connecting the request to investigation makes the message more collaborative.
Clearer investigation
How to ask for bug evidence
Use this guide to request data that helps investigate bugs without making the conversation heavy.
Generate bug questionsList specific evidence
Ask for time, environment, user, request id, screenshots, short video or steps depending on the case.
Adapt to the audience
For QA, use technical terms; for customers, prefer simpler language.
Bug not reproduced
Situation
I could not reproduce the order filter error. Need to ask QA for more details.
How to use Textro
Use Create questions to assemble the evidence list.
Customer report
Situation
Customer says upload fails, but did not provide file type, size or time.
How to use Textro
Use Customer context to ask for data carefully.